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Access Guide for Atlantis Holiday Apartments     April 2017

Getting around Torbay a guide to local transport links including local buses, National Express coaches, rail travel and details of concessionary and disabled persons travel.


This Guide provides information about existing and planned facilities for people visiting Atlantis with disabilities. Because this is a general access guide, it concentrates on providing information that will be particularly helpful for those with mobility disabilities.


Where possible additional information is given for those with other types of disability.


In trying to give accurate information we have not glossed over the obstacles to access that still remain. However, it is important for disabled people not to be put off by reading about less than perfect access in this Guide.


You can always talk to us about future plans and adaptations we might make to suit your needs.

If you are thinking about staying at Atlantis Holiday Apartments you can find more information about the facilities available below or by contacting us by phone 01803-607929 or Mobile 07788 451 101.

Although facilities in the majority of apartments are not ideal for wheelchair users, provision for guests with limited mobility and other disabilities will be made wherever possible.     

We will be pleased to discuss any particular concerns or requirements with you.
Mobility scooter
Electric scooters can be hired locally and the company will deliver and collect them:
New Ability, 371 Torquay Road, Paignton, TQ3 2BT

Telephone 01803 555 961

For more information about accessible places e.g. restaurants, pubs, theatres, supermarkets etc;
please click on the link Access information for the English Riviera 

Guide to Torbay beaches

Please note that Torquay is built on seven hills and therefore the area away from the seafront is quite hilly.
Persons pushing manual wheelchairs may find the terrain difficult.
However, there are many local taxi firms which can accommodate wheelchairs.
Electric scooters can be hired locally.


Coeliac - Gluten freeGlutenfree

Pauline is a coeliac and is willing to bake a gluten free loaf for any guests who require a gluten free diet.

We also have a separate toaster to ensure no cross contamination. Information on restaurants and places which
sell gluten free products is also available.


Deaf or Hard of Hearing     Ear logo

We use BSL (British Sign Language) and SSL (Signed Supported English)

If you prefer to use Typetalk then we are very familiar with the service.                              
We have digital televisions with DVD players in all apartments.
Flashing doorbells are available for use within the apartments.
An alarm clock with a vibrating alarm pad is also available.

Vibrating clock

We are contactable by mobile text messages prior and during your stay: - Mobile number 07788 451 101
We are members of Torbay Deaf Club

Blind or partially sighted

We have a Guest Information Book which is in large print available  on arrival.
There is also a selection of Audio Books available for guests.

On request, text of some of our hard copy information will be supplied in large print.

A large digital,talking alarm clock is available and an audible/vibratory liquid level indicator.

Talking clock Liquid indicator

. There is a large deck of playing cards in our games cupboard.

Limited mobility or wheelchair user 

Apt 1 Dickens  is accessible to wheelchair users. Sleeps two people.

The ramps leading from the car park have gradients of 1:15 and 1:13.5
Ramp from carpark ...Ramp to pool terrace
Ramp leading from car park to pool and Apartment 1 and sun terrace by pool.

Doorway width 79cms.
The light switches and plugs are all designed at optimal height for wheelchair users.
The apartment is open plan and there is a sliding door between the bedroom and the lounge.
There is a 'wet floor' shower room with hand rail and shower seat.
All the taps are lever type.
Ample space in the shower room allows transfer to the shower seat or toilet from a sitting position.

Shower room..
Shower Apartment 1 Dickens

The windows are set back and would not be accessible to a person in a sitting position.
We have equipped the apartment with a super king size divan bed which can be made into two single beds
so as to give more choice.

Apt 1 Dickens
Main door width - 31" - 790mm
Main door threshold - 1"
Shower room door width - 30 3/4"
Dining chair seat height - 17"
Bed height - 22" Max weight 18 stone
Lounge chair seat height - 20" Max weight 18 stone
Worktop height - 30"
Toilet seat height - 16 1/2"
Shower seat height - 19"

Apt 2 Brunel  has a ramp to the front door and level access through out the apartment. Sleeps two people.
Not suitable for fully time wheelchairs users.
The bedroom has a 6ft super king size bed which can be made into 2 x 3ft single beds.
There is a 'wet floor' shower room with a shower seat. All the taps are lever type.

Apt 2 Brunel
Main door width - 30"
Door from bedroom to lounge - 30"
Bed height - 25"
Shower room door width - 30 1/4"
Toilet seat height - 16"
Shower seat height - 19"
Lounge seat height - 17"


Apt 3 Nightingale The main staircase leading to the apartment has 14 steps up to the landing.     
There is one step into the apartment. There are two wet floor shower rooms.

Apt 4 Livingstone    is situated on the first floor. The main staircase has 14 steps and there is another small flight of stairs,
6 steps, up to the landing area. The apartment door is on this landing.            
There is a wet floor shower room.

Apt 5 Darwin  is situated on the first floor at the front of the house. The main staircase has 14 steps and there is another
small flight of stairs, 6 steps, up to the landing area. The apartment door is on this landing. There are two wet floor shower rooms.

Apartment 1 would be suitable for a wheelchair user with assistance.
The windows are unreachable from a sitting position in Apt 1.
Some of the apartments may not be suitable for those with a lesser degree of mobility.
It is
therefore considered that some of the apartments are quite suitable for those who are able (possibly with assistance of holiday companions) to walk a few yards.

The nearest shops are about 350m away and the 62 Bus stop is in Walnut Road.
The seafront is approximately 500m.

The route to the beach is wheelchair accessible but those with manual wheelchairs must be aware that the terrain is
very hilly away from the seafront.

The entrance hall is level and is accessible to wheelchairs.
All tourist information leaflets are in the hall.  We have Wi-fi internet access.

We live onsite and the entrance to our apartment is off the main reception hall. Atlantis ensures a completely non smoking and pet free environment.. This is to benefit those with respiratory conditions or allergies.

We have installed digital televisions with DVD players in all lounges and bedrooms in all apartments.

We shall review any new developments and consider making changes to existing installations to improve disabled access, while having regard to what is reasonably possible and commercially viable.

For more information about accessible places e.g. restaurants, pubs, theatres, supermarkets etc;  taxis and equipment hire please click on the link Access information for the English Riviera



Shoer seat
Shower seat  and grab rail in wet floor shower room


Twin beds
Twin beds

Apartment 1 lounge and kitchen
Apt 1 Dickens kitchen

Lounge with riser recliner chair
Armchairs - one riser recliner

Wheelchair Accessible Vehicles
Wheelchair Accessible Vehicles